PRIVACY POLICY

Effective date: 08/27/25

This Privacy Policy explains how Kaelus Laboratories, LLC (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit kaeluslabs.com, make a purchase, or otherwise interact with us. This policy is general information and not legal advice.

1. Scope

This policy applies to information we collect online and offline, including through our Site, customer support, marketing, and events.

2. Information We Collect

• Identifiers: name, email, phone, billing/shipping address, IP address, device identifiers.
• Commercial information: products viewed/purchased, transaction history.
• Payment information: processed by our payment processor; we do not store full card numbers.
• Internet/technical data: log data, cookies, analytics, approximate location.
• User content and communications: messages, reviews, survey responses.
• Inferences: preferences derived from other data.

Sensitive data: We do not intentionally collect sensitive personal data unless you choose to provide it (e.g., health-related context in support messages). Do not provide sensitive data you do not want us to process.

3. Sources of Information

We collect information directly from you, automatically from your device and browser, from cookies/trackers, and from third parties such as payment processors, analytics providers, advertising partners, and platform providers (e.g., our ecommerce host).

4. How We Use Information

• Provide, fulfill, and improve our products and services.
• Process transactions, payments, refunds, and customer support.
• Personalize content and recommendations.
• Marketing and advertising (including retargeting) where permitted by law.
• Security and fraud prevention; debugging and error monitoring.
• Compliance with legal obligations and enforcement of our Terms.

5. Legal Bases (EEA/UK Visitors)

For individuals in the EEA/UK, we process personal data under these legal bases: performance of a contract; legitimate interests (e.g., security, analytics, marketing); consent where required; and compliance with legal obligations. You may withdraw consent at any time where applicable.

6. Sharing of Information

We share information with: service providers/processors (e.g., ecommerce platform, hosting, payment, shipping, analytics, customer support); business partners for joint offerings; authorities when required by law; and in connection with a corporate transaction. We do not sell personal information for monetary consideration. We may “share” information for cross‑context behavioral advertising as defined by some state laws; you can opt‑out as described below.

7. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies for essentials (site functionality, security), analytics (traffic and performance), and advertising (interest‑based ads). You can adjust cookie settings in your browser and, where available, through our cookie banner preferences.

8. Advertising & Analytics

We may partner with analytics and advertising providers that set cookies or collect data about your activity to provide measurement and interest‑based ads. See their privacy policies for more information and opt‑out options.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal, accounting, or reporting obligations, and then delete or anonymize it.

10. Security

We implement reasonable technical and organizational measures to protect personal information. However, no method of transmission or storage is completely secure.

11. Children’s Privacy

Our Site is not directed to children under 18, and we do not knowingly collect personal information from them. If we become aware of such collection, we will delete it.

12. International Transfers

If you are outside the United States, your information may be transferred to and processed in countries that may not provide the same level of data protection as your home country. We use appropriate safeguards where required, such as standard contractual clauses.

13. Your Rights & Choices

Depending on your location, you may have rights to access, correct, delete, or port your personal information, and to opt‑out of certain processing (e.g., targeted advertising). To exercise rights, contact us at admin@kaeluslabs.com. You can opt‑out of marketing emails via the unsubscribe link.

14. California Privacy Notice (CPRA)

If you are a California resident, you have the right to know, delete, correct, and opt‑out of the “sale” or “sharing” of personal information, and to limit the use of sensitive information. To submit a request, email admin@kaeluslabs.com or use our website's contact form. We will not discriminate against you for exercising your rights.

Categories collected: identifiers; commercial information; internet/technical data; geolocation (approximate); inferences. Disclosures for business purposes: service providers (ecommerce, payment, shipping, analytics, advertising); authorities when required by law. We do not knowingly sell or share children’s personal information.

15. Platform Provider

If we host our store on a platform such as Shopify, that provider acts as a processor/service provider for many data activities. Your information will also be processed according to their privacy policy and data processing terms.

16. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Site with a new effective date.

17. Contact Us

For questions or to exercise your rights, contact us at admin@kaeluslabs.com or at our site's contact form.